Privacy Policy

1. Overview

This Privacy Policy explains how Publora collects, uses, shares and retains information when you visit publora.homes, create an account, connect a social profile, use the publishing calendar, call the API or MCP server, or subscribe to a paid plan.

Publora is designed to collect the information needed to operate the service. We do not sell personal information, and we do not use the content you prepare for publishing to train advertising profiles.

2. Information we collect

Account information: when you sign in with Google, we receive identifiers and profile details made available by Google, such as your name, email address and profile image. We use this information to create and secure your Publora account.

Workspace and connected-platform information: if you connect a social account, we receive the identifiers, permissions, profile metadata and tokens needed to perform the publishing actions you request. The exact information depends on the network and the permissions you approve.

Publishing content: we process the copy, media, links, schedules, approvals, comments and delivery status you place in a workspace. This content is used to provide the calendar, publishing and collaboration features you request.

Billing information: paid plans are processed by Stripe. Publora receives billing identifiers, plan state, invoice status and limited transaction details. Full payment-card details are entered on Stripe-hosted pages and are not stored by Publora.

Usage and device information: we may receive IP address, browser and device details, timestamps, pages viewed, feature actions, error diagnostics and security signals. We use this information to operate, protect and improve the service.

3. How we use information

We use information to provide and personalise the service; authenticate accounts; connect social channels; schedule and publish content; manage approvals and client workspaces; process subscriptions; provide support; monitor reliability; prevent abuse; and comply with legal obligations.

We may send service messages about account access, security, billing, plan changes, publishing failures and material product changes. Marketing messages are sent only where permitted, and you can opt out without losing essential service messages.

4. When information is shared

We share information with infrastructure, authentication, email, analytics, security and payment providers that help operate Publora. We also transmit content and account details to the social networks you choose to connect when performing the actions you request.

Stripe processes payments and related billing information under its own privacy terms. Connected social networks receive the content and account information needed to complete a publishing action and apply their own policies to that information.

We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a merger, acquisition, financing or transfer of the service. We do not sell personal information.

5. Cookies and analytics

Publora uses cookies and similar storage for authentication, security, locale preferences and essential product behaviour. If analytics is enabled for a deployment, we may use Google Analytics 4 to understand aggregate page and feature usage.

You can control cookies through your browser, but blocking essential cookies may prevent sign-in and other parts of the service from working. Where required, we will present non-essential analytics choices before enabling those tools.

6. Retention and deletion

We retain account and workspace information while the account is active, for the period needed to provide the service, and for as long as necessary to meet legal, tax, security and dispute-resolution obligations. Publishing records and billing records may be retained after cancellation where required for compliance or legitimate recordkeeping.

You may request deletion of your account and associated personal information by emailing support@publora.homes. Some information may remain in backups for a limited period or be retained where the law requires it. Disconnecting a social account stops future publishing through that connection but does not automatically delete posts already published.

7. Security

We use access controls, encrypted transport, provider isolation and other safeguards intended to protect account information and publishing content. No internet service can promise absolute security, so you should use a secure Google account and protect access to your devices and workspace.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict or object to certain processing. You may also withdraw consent where processing relies on consent and lodge a complaint with a local privacy authority.

To exercise a privacy right, email support@publora.homes. We may need to verify your identity and account relationship before completing a request. You can disconnect social accounts from workspace settings and cancel a paid plan from billing settings.

9. Children

Publora is not intended for children below the minimum age at which they can consent to online services in their jurisdiction. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so we can investigate and remove it.

10. Changes and contact

We may update this policy as the service, providers or legal requirements change. A revised policy will show a new effective date. If a change is material, we will provide an additional notice where appropriate.

Questions or requests: support@publora.homes.